Contact Family Tree Maker Support
Tell us what you're experiencing and get practical guidance for common Family Tree Maker installation, syncing, backup, update and technical issues.
How Can We Help?
Send us some information about the problem you're experiencing. The more details you provide, the easier it is to understand the issue and recommend the appropriate next step.
Email Support
Address
33 Raleigh, Houston, TX 77023, United States
Online Assistance
Submit your support request online and describe your Family Tree Maker issue.
What To Include
Include your phone number and a short description of the problem so our support team can understand how to assist you.
Installation
Help with supported setup and installation problems.
Syncing
Guidance for common synchronization issues.
Backups
Assistance with supported backup and restoration procedures.
Installation & Setup
Get guidance for supported Family Tree Maker installation, setup and basic configuration issues.
Syncing & Connections
Describe common synchronization or connection problems and receive troubleshooting guidance.
Backup & Recovery
Get information about supported backup creation, restoration and genealogy data protection.
A Few Details Can Help Us Help You
When submitting a support request, including the following information can make troubleshooting easier.
What Family Tree Maker version are you using?
If you know your Family Tree Maker version, include it in your message. If you're unsure, simply tell us that and we can help determine the appropriate information.
Which computer operating system are you using?
Tell us whether you're using Windows or Mac and, when possible, include the operating system version.
What happened before the problem appeared?
A brief description of what you were doing when the issue occurred can provide useful troubleshooting context.
Are there any error messages?
If an error message appears, include the wording of the message in your support request.
Ready To Tell Us About Your Problem?
Submit your support request and provide as much relevant information as possible.
Disclaimer: Family Tree Maker Live is an independent third-party technical support provider. We are not affiliated with, endorsed by, or officially connected with Software MacKiev, Family Tree Maker, Ancestry, RootsMagic or any other brand mentioned on this website. All trademarks and brand names belong to their respective owners and are used for identification and reference purposes only.