General Policy
We aim to provide clear information about support services before assistance begins. Refund eligibility depends on the service purchased and the circumstances involved.
Before Purchasing
Customers should review the description of the support service and ask questions about the scope of assistance before making a purchase.
Support Services
Once a technical support service has been started, refund eligibility may depend on the amount and type of service already provided.
Unable To Resolve An Issue
Technical problems can have many causes. A successful resolution cannot always be guaranteed. A problem not being resolved does not automatically mean that a refund is available.
Refund Requests
To request a refund, contact us with your name, order or service information and an explanation of your request.
Third-Party Purchases
Purchases made directly from third-party software manufacturers, developers or other providers are subject to the refund policies of those providers.
Contact
Refund questions can be submitted to:
support@familytreemakersupportlive.com