Use of This Website
By using this website, you agree to use the website lawfully and in accordance with these Terms & Conditions.
Independent Support Provider
Family Tree Maker Support Live is an independent third-party technical support provider. We are not affiliated with, endorsed by, or officially connected with Software MacKiev, Family Tree Maker, Ancestry, RootsMagic or other brands mentioned on this website.
Support Information
Technical information provided through this website is intended as general guidance. The appropriate solution depends on the user's software version, operating system, configuration and specific circumstances.
No Guarantee
We do not guarantee that every technical issue can be resolved. Some problems may depend on third-party software, services, accounts, hardware, operating systems or circumstances outside our control.
Third-Party Products
References to third-party products, software, companies, trademarks or services are provided for identification and informational purposes.
User Responsibilities
Users are responsible for maintaining appropriate backups of their genealogy information and other important data before performing software changes, updates, migrations or troubleshooting procedures.
Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting from the use of this website or technical information provided through it.
Changes
These Terms & Conditions may be updated periodically. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
Contact
Questions regarding these terms may be sent to: