1. Use of This Website
By accessing or using this website, you agree to use the website lawfully and in accordance with these Terms & Conditions.
If you do not agree with these terms, please discontinue use of the website and its services.
2. Independent Support Provider
Family Tree Maker Support Live is an independent third-party technical support provider.
We are not affiliated with, endorsed by, sponsored by, or officially connected with Software MacKiev, Family Tree Maker, Ancestry, RootsMagic or any other third-party company, product or service mentioned on this website.
Family Tree Maker, Ancestry, Software MacKiev and other referenced names and trademarks belong to their respective owners.
3. Support Services
Our services may include technical assistance relating to installation, setup, software updates, synchronization, backups, migration, configuration and troubleshooting.
The availability and scope of support may depend on the software version, operating system, hardware, configuration, connected services and the specific technical problem involved.
4. General Technical Information
Information published on this website is provided for general informational and technical guidance purposes.
Technical instructions may not apply to every computer, operating system, software version or configuration. Users should consider their individual circumstances before following troubleshooting or configuration steps.
5. No Guarantee of Resolution
We make reasonable efforts to provide useful technical assistance, but we cannot guarantee that every technical issue will be resolved.
Some problems may depend on third-party software, online services, user accounts, hardware, operating systems, network conditions or other circumstances outside our control.
6. User Responsibilities
Users are responsible for maintaining appropriate backups of their genealogy information and other important data before performing software updates, migrations, troubleshooting procedures or other changes to their computer or software.
Users should also provide accurate information about their software version, operating system and technical problem when requesting support.
7. Data and Backups
Although technical assistance may include guidance relating to backups or data recovery, users remain responsible for maintaining independent copies of important genealogy files.
We strongly recommend creating and verifying a backup before making significant changes to genealogy data or software configuration.
8. Third-Party Products and Services
This website may refer to third-party software, companies, websites, services, products and trademarks.
Such references are provided for identification, compatibility and informational purposes only.
We do not control third-party services and cannot guarantee their availability, functionality, pricing, policies or performance.
9. Third-Party Accounts
Certain genealogy software features may require accounts or services operated by third parties.
Users are responsible for maintaining their own third-party account credentials and complying with the applicable terms and policies of those services.
Never provide passwords, payment card information, activation credentials or other sensitive account information through ordinary support forms or email.
10. Payments and Support Services
Where paid technical support services are offered, applicable pricing and service information will be provided before the service is purchased.
Payment for a support service does not constitute a purchase of third-party software or a third-party subscription unless explicitly stated otherwise.
11. Refunds
Refund requests are handled according to our Refund Policy.
Purchases made directly from third-party software manufacturers, developers or other service providers are subject to the refund policies of those providers.
12. Intellectual Property
The content of this website, including original text, graphics, design elements and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or republish website content without appropriate authorization, except where permitted by applicable law.
13. Website Availability
We make reasonable efforts to keep this website available and functioning, but we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
Website availability may be affected by hosting, maintenance, network problems, technical failures or circumstances beyond our control.
14. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting from the use of this website, reliance on general technical information, or circumstances outside our reasonable control.
Users are responsible for maintaining appropriate backups and taking reasonable precautions before making changes to important genealogy data or computer systems.
15. Privacy
Information submitted through this website may be handled according to our Privacy Policy.
Please do not submit passwords, payment information, security answers, activation keys or other sensitive credentials through ordinary contact forms.
16. Changes to These Terms
These Terms & Conditions may be updated periodically to reflect changes to our website, services or business practices.
Updated terms will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.
17. Contact
If you have questions regarding these Terms & Conditions, you may contact us using the information below.